Do you ship to my country?
You are a Canadian company, why do you charge in USD?
When Knot Theory was founded in 2010, USD and CAD were on par. We decided to charge in USD since we source fabrics from around the world in USD, and we ship worldwide.
Recently USD is stronger than CAD. We want to keep the currency system simple, so we've decided to make shipping free/cheap whenever we can. Shipping in Canada is 5 to 10 times more expensive than US shipping, so by absorbing this cost, we are providing the same value to our Canadian customers.
How much does shipping cost?
It depends on the selected shipping method and product weight! You'll get a shipping quote at checkout, before making a payment. That's the most accurate way to check ;)
When do you ship my order out?
Most orders are shipped the next business day. If the product is not in stock then we'd make it for your asap (within 2 days) and ship it while it's hot! In rare cases that we can't ship it sooner than that, we'll contact you!
When will I get my order?
For standard shipping:
• USA: about 6 to 10 business days
• International: about 10 business days
Note that the standard shipping method doesn't have a tracking number, and there's no guarantees on the exact delivery date.
For expedited shipping:
The expedited shipping method can arrive in 2 to 3 days. If you need the bow ties to arrive by a certain date, it's best to contact us before placing an order, so we can make sure your order arrive in time!
• Canada: 1 to 2 business days in B.C., 3 to 4 business days for rest of Canada.
Can I have a custom bow tie made?
Yes! If you like a certain colour combination that you don't see on our website you can request for it. e.g. blue satin and red satin in diamond point. We can make it at no extra charge.
We you want a custom design for a special occasion, we can do it too!
You can contact us to ask us any question on your mind.
What is your return policy?
You can return the order within 14 days of receiving it, in original condition, and receive a full refund minus 12% re-stocking fee.
Silicone wedding rings can be returned or exchanged within 30 days without re-stocking fee, and has a 6 month warranty.
Custom orders are not eligible for returns and refunds, since they are one-offs made to your request.